UX Design & Research | B2B SaaS | Media, Entertainment and Telecommunications
From Workarounds to Workflow
Designing around User Behaviour
Or how observing a user-created workaround led to the reduction of non-productive time by 65% across 6,000+ users, bringing over £600k in savings to the business.
User Research | B2B SaaS | Media, Entertainment and Telecommunications
From Symptoms to Source
Discovery Through Observation
Or how observing users at work revealed that their workarounds weren’t a training problem; they were a symptom of a major system flaw.
UX/UI | B2B SaaS | eSourcing
Designing rules, not just components
A Design System for Delta
Or how to build a Design System that supports 63 branded portals, balancing client customisation with consistency and accessibility.
User Research, UX/UI | B2B SaaS | eSourcing
Modernising Delta
Transforming a Legacy Platform
Or how to navigate technical debt, undocumented architecture, and stakeholder constraints to modernise a complex B2B procurement system.